FAQ

  • My order said it failed, but my card was charged multiple times. Why?
    • If you received notice that your order failed, you will not be charged multiple times. Your card will put the funds in the “pending” status for 3-10 business days until your bank realizes the transaction has failed, at which point the funds will be “returned” to your account. If the charge does go through, please contact us and we can send over notice from our processing system that your payment failed.

  • How do I create an account?
    • We do not require you to have an account to place an order with us. If you would like to create an account, there is a box on the checkout page that asks if you would like to create an account. It will then allow you to enter in a password.

  • What does “backorder” mean on your products?
    • QSB does not keep a large stock of every product. Depending on the quantity and product you are looking for, we may have it in stock to ship out shortly. Otherwise, we will mint to your order, which is what causes the backorder. We will do everything possible to get your order out as quickly as possible, but please note that some products on backorder could be as far out as six weeks, depending on our current production schedule.

  • Why can I not see the “place order” button on the checkout screen?
    • If you are unable to see this button, please zoom out on your browser. This should allow you to scroll down to enter in the card information and place the order.

  • Do you have a physical address I can purchase from?
    • Arrangements can be made to pick up or pay for orders by appointment only, but QSB does not have a physical storefront where we display or store products.

  • Why do some links take me to Regency Mint websites?
    • Regency Mint is the parent company to QSB. Most products are minted by Regency, and sold retail by QSB.